FAQs Page

COVID-19 updates

As we are in this current pandemic of COVID-19 together, we continue to put the safety and well-being of our employees, our local florists, and our customers as our top priority. We are in frequent contact with our local florists in our network to make sure all the employees practice responsible sanitation and hand-washing according to the World Health Organization’s guidance..

During this unpreceded time, we continue to do our best to support you express, connect and celebrate with the important people in your life. Viet-flowers.com is accepting flower delivery orders to Saigon, Ha Noi and most major cities in Vietnam as usual. However, deliveries to public building addresses such as hospitals and schools in Vietnam are temporarily suspended due to safety restrictions due to the evolving pandemic. We are monitoring all the evolving rules and regulations in Vietnam closely and will be in touch with you if we cannot deliver your gift to the specifying address. If for any reason that we cannot deliver your floral gift, we will issue you a full refund on your order.

If you should have questions related to our flower delivery services to any location in Vietnam, please visit our website FAQs Page for any additional questions, or you can contact us and the fastest way to do so is via our Facebook Chat.

We hope you and your loved ones stay healthy, and we appreciate your business as always.

What payment methods do you accept?

All online payments on our website are handled by Stripe, a US payment processing company. We accept almost any kind of credit or debit cards issued by any bank in the world: Visa, MasterCard, American Express, JCB, Discover, and Diners Club. We do not collect or store any information in regards to your payment done online. Please check Stripe website for its privacy policies.

Are my online payments secured?

Using your credit card to place orders on our Viet-Flowers.com website to send flowers to your friends and family in Vietnam is safe! Credit card transactions on our site are handled by Stripe, a highly respected U.S. payment processing company. The payment processing is completely automated and there is no human can see your credit card information.  All transactions on viet-flowers.com are secured with SSL protocol. The SSL is symbolized by a padlock icon that you can see in the URL bar of the viet-flowers.com website. Using SSL helps to encrypt the information so that the card details and all other sensitive data is protected. This means all the information is encrypted for maximum protection before it leaves your browser. You can provide your credit card information with absolute confidence that it will remain safe. Click on this link for detailed information on the secure payment processing provided by Stripe on Viet-flowers.com.

What Recipient’s Information I should provide?

Please double-check the recipient’s name, delivery address and contact phone number before final check out. If you only have the phone number of the recipient but NO address, please check the ‘Address Unknown’ checkbox on the online order page and enter the recipient’s local phone number in the ‘Recipient’s Phone‘ field so we can contact the recipient for the delivery address.  Note that you can also enter additional delivery instruction in the field ‘Optional Deliver Instruction‘.

Same-Day Flower Delivery in Ha Noi and Saigon (Ho Chi Minh City)

Need to send the last minute floral gifts?  Don’t worry. Viet-Flowers.com offers the same date flower delivery in Ha Noi and Saigon, Vietnam. We will deliver your floral gifts in Ha Noi, Saigon (Ho Chi Minh City) and surrounding districts the same day that you place the order for every day, including Sunday and Saturday at no extra cost. It is important to note that the time zone of where you live is different than that of Vietnam. To place an order for flower delivery in Saigon Vietnam for the local current day, simply place the order online at Viet-Flowers.com before 9 AM Vietnam local time (for your convenience, the local time in Vietnam now is 2020-11-29 04:47:05 PM)

Note: Before major holidays in Vietnam or other popular occasions such as Valentine’s Day, we recommend that you place your orders at least a few days in advance. You can click on this link to view Holidays and Special Occasions in Vietnam in 2020

Next-Day Flower Delivery in Other Cities in Vietnam

For Flower Delivery in other major cities in Vietnam, our network of trusted local florists offer the next-day flower delivery to Vietnam nationwide. Unfortunately, we are unable to guaranty same-day or next-day flower delivery to other remote locations in Vietnam. However, we will try our best and we will inform you as soon as our local florist network confirms that your floral gift cannot be delivered and we will refund your order in full back onto the credit card that you place the order with.

Send flowers to Vietnam without knowing addresses:

Want to have flower delivery in Saigon to your loved one to celebrate a special occasion but don’t know the exact address? Viet-flowers.com has you covered. All you need is to check the ‘Address Unknown’ checkbox on the online order page and provide the recipient’s local phone number. Our local Vietnam florists will do the rest. They will contact the recipient to get the delivery address information and your floral gifts will be hand-delivered with care. There will be times that we cannot contact the recipients to deliver your gift (wrong or disconnected phone numbers, etc.), we will refund your order in full.

How can I request a delivery within a particular time frame?

On the checkout page, you can specify the Delivery Date and you can provide the time frame in the ‘Optional Delivery Instruction‘ field and we will try our best to deliver within the time frame but this may not be possible under all circumstances.
We provide same-day delivery to Ha Noi, Saigon (Ho Chi Minh City) and surrounding districts for orders placed before 11 AM (Vietnam time) for that day.  If you place an order after this time, chances are it will be delivered the next day.  For other provinces and cities, it would be best that you place the order at least 2 days ahead of time.
We will deliver from 8:00 AM – 11 AM in the morning and from 1:30 PM to 6 PM in the afternoon.

What are the delivery charges?

There is no delivery charge for all major cities in Vietnam. For delivery in rural areas, please message us on Facebook at https://www.facebook.com/flowers.vietnam for more information.

Do you deliver on the weekends?

Yes, we deliver on Saturday and Sunday at no extra cost.

Can I include a Personalized Message with my order?

Yes.  You can provide this message in the field ‘Personalized Message‘ when checking out. We will write this message in the greeting card that will be sent with your delivery.

How can I track my order?

We will send you the delivery confirmation to your email within the next day. If you register for an account with us then you can also check your order status by logging into your account. Or you can always message us on Facebook at https://www.facebook.com/flowers.vietnam for faster response.

How do I cancel my order?

We will be happy to help you cancel your order prior to the delivery day. If you have registered with us, you can log in your account and cancel your order in the Orders page.  Otherwise, please click here to fill out the Order Cancelation Request Form.  We’ll notify you via e-mail of your refund once we have received and processed your cancelation request. You can also message us on Facebook at https://www.facebook.com/flowers.vietnam for faster response. You can expect a refund to your credit card originally used for your purchase, within seven to fourteen days of our receiving your return.

Note: If you cancel your order on the delivery date, we will also try our best to do so as well. However, if your order is en route or already delivered, we won’t be unable to cancel it.

 

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